Privacy Policy – Central Queensland Personal Computers

Effective Date: 19th September 2025
Version: 1.0
Business Name: Central Queensland Personal Computers
ABN: 94 452 354 267
Contact: sales@cq-pc.com.au | 0418 272 518

1. Introduction

Central Queensland Personal Computers (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our services, including but not limited to Compu-Care Bronze, Silver and Gold Plans.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (email address, phone number, home or business address)

  • Payment details (processed via secure third-party gateways)

  • Device details (make, model, software versions)

  • Service history and correspondence with us

  • Any other personal information you voluntarily provide during service delivery or communication

We do not knowingly collect sensitive information (such as health, racial or political information) unless required by law or with your consent.

3. How We Collect Your Information

We may collect personal information from you in a variety of ways, including:

  • When you contact us via phone, email, web form, or in person

  • When you sign up for a Compu-Care plan

  • When we provide technical support or services

  • When you make a payment or request a quote

  • When you visit our website or social media pages

4. Why We Collect Your Information

We collect and use your personal information for purposes including:

  • Providing products and services (e.g. Compu-Care)

  • Contacting you regarding service delivery or support

  • Processing payments and invoices

  • Improving our services and customer experience

  • Sending updates, invoices, reminders or service-related notices

  • Complying with legal or regulatory obligations

5. Disclosure of Your Personal Information

We will never sell your information.

We may disclose your personal information to third parties in the following limited situations:

  • To service providers or contractors working with us (e.g. payment processors, IT support)

  • When required or authorised by law (e.g. for regulatory compliance or law enforcement)

  • When you have given consent

All third parties we engage are required to protect your personal information in accordance with the Privacy Act.

6. How We Store and Protect Your Information

We store your personal information in both electronic and physical formats. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps include:

  • Secure passwords and access controls

  • Firewall and antivirus protection

  • Confidentiality agreements with staff and contractors/Suppliers

  • Secure document disposal procedures

7. Accessing or Correcting Your Information

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to ensure it is accurate, up to date and complete

To make a request, contact us at sales@cq-pc.com.au or 0418 272 518. We will respond within a reasonable timeframe, generally within 30 days.

8. Marketing Communications

We may send you updates about our services or special offers via email, SMS or phone. You can opt out at any time by:

  • Clicking “Unsubscribe” in marketing emails

  • Replying “STOP” to SMS messages

  • Contacting us directly to be removed from marketing lists

We will never spam you or share your contact details for third-party marketing.

9. Website and Cookies

If you visit our website, we may collect limited information using cookies or analytics tools. This includes:

  • Your IP address

  • Pages visited

  • Time spent on pages

  • Browser type and device

This data is used to improve site functionality and user experience. You can disable cookies via your browser settings if preferred.

10. Third-Party Services

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. You should read their privacy policies separately.

11. Complaints and Enquiries

If you believe your privacy has been breached or wish to make a complaint, please contact us:

📧 Email: sales@cq-pc.com.au
📞 Phone: 0418 272 518

We take privacy complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or via our website. We encourage you to review it periodically.

Last updated: 19th September 2025
Version: 1.0